Our customers are very important and resolving any issues to a positive outcome is our top priority.
Returns must be submitted within 14 days (including postmark) from the time the item was received. We will gladly accept a return without a restocking fee if the ShowrShield is brand new, and the inner clear poly bag that protects the ShowrShield has not been opened or torn. We cannot accept a return or approve a refund if the ShowrShield has been intentionally damaged or tampered with. If the item is defective upon receipt, we reserve the right to replace the defective item at no additional cost to the customer. For defective item returns, we will request pictures or screenshots of the defect area sent to email@example.com. Upon review and confirmation of the defect we will approve a replacement or we will refund the customer the full cost of the defective item, plus shipping fees and applicable taxes. Please do not return the defective item unless requested. If we request that the item be returned back to our facility due to a defect, we will pay the return shipping fees. For all other returns requests not noted above, we will gladly accept the return and will extend a refund back to a customer’s account for the cost of the ShowrShield plus applicable taxes only (less a restocking fee based on the decrease in value if not returned in the original condition). If the item(s) meets the conditions for a return please send the ShowrShield in the original shipping packaging or very similar packaging. Upon receipt we will inspect the return and contact you to advise you of the refund amount (if applicable).
Please return the item(s) by USPS 1st Class Package with Tracking (required), as we cannot be responsible for missing incoming deliveries. If your return does not have a USPS tracking number and does not return to our facility, we cannot offer a refund if we cannot locate the return package.
Please send return to:
ShowrShield - Returns
13620 E. Evans Ave
Aurora, CO 80014, USA
Please review our detailed refund policy under a separate icon at the bottom of the home page. If a refund is approved the customer will receive refunds within 14 days from receipt of the returned product.
A new replacement in lieu of a refund will be shipped within 7 business days from the time we receive the item or pictures of the item to confirm the defect. At our option, we reserve the right to replace the defective item rather than provide a refund for manufacturer defects.
If you have questions or return inquiries please contact us at firstname.lastname@example.org and fill out the requested information.